Welcome to NIXDIN Support

Yes — we deliver to all 36 states in Nigeria. Delivery is free within Lagos; a delivery fee applies elsewhere and is shown at checkout. Outside Lagos, orders travel by inter-state bus and you collect them at the bus park in your city; payment is made in full before dispatch.

Within Lagos, most orders arrive in 1–3 business days. For other states, allow 3–5 business days depending on your location.

Yes. If you have an account, sign in and open My Orders. Ordered as a guest? Use Track your order with your order reference and the phone number or email you ordered with.

Yes, while it is still Placed. Sign in, open My Orders and tap Cancel order. Pay-on-delivery orders cancel instantly; paid orders become a cancellation request and we refund you to your original payment method. Once confirmed or dispatched, WhatsApp us.

No — you can check out as a guest when paying in full. An account lets you track orders and reorder faster, and it is required if you choose to pay in instalments.

Yes. On orders of ₦300,000 or more, choose Pay in instalments at checkout. Pay at least 30% today and the rest in any amounts within 60 days. There is no interest. Your item is reserved at today’s price and delivered (or ready for pickup) once fully paid. You’ll need a free NIXDIN account (it takes 30 seconds) so you can track your payments and balance under My Account → Payment Plans. See the Payment Plan Terms.

Go to nixdin.com/payment-plan and enter your plan number (e.g. NXP-1001) and phone number. You will see what you have paid, your balance and your pay-by date, and you can pay any amount (from ₦1,000) securely with Paystack. You can also pay by bank transfer and send us the receipt on WhatsApp.

Yes. You can pay the full balance at any time. As soon as your plan is fully paid we arrange delivery or pickup and email you to confirm.

You can cancel any time and we refund what you have paid minus a 5% cancellation fee. If we cannot supply your item, or the cancellation is our fault, you get a full refund with no fee. Card refunds go back to your original payment method.

Secure card payments via Paystack (Visa & Mastercard) and pay on delivery on eligible orders.

Yes, on eligible orders and locations. You'll see the option at checkout when it's available for your address.

Yes. Card payments are processed by Paystack with bank-grade encryption — NIXDIN never sees or stores your card details.

A power station is an all-in-one unit with the battery built in — plug and go. An inverter pairs with a separate battery bank for bigger, whole-home backup. See our guides or the sizing calculator.

Add up the wattage of what you want to run plus headroom for start-up surge. The quickest way is our appliance calculator — tick your devices and it recommends the right TURSAN unit and runtime.

Yes — larger units like the TURSAN JC-AC-3.6KW comfortably run a 1–1.5HP AC. Smaller portable stations suit lights, fans, TV, fridge and electronics.

Yes — all TURSAN units output pure sine wave power, safe for sensitive electronics, fridges and medical devices. More in our sine wave guide.

LiFePO₄ (lithium iron phosphate) — long cycle life, safe chemistry and thousands of charge cycles. See our battery care guide.

Every product comes with a 2-year warranty covering manufacturing defects. Full details on our warranty page.

Contact [email protected] or WhatsApp us within 48 hours with your order reference and a short description. We'll arrange a replacement or repair quickly.

Unused items in original packaging can be returned per our returns & refund policy. Reach out and we'll guide you through it.

Three ways: from a wall socket (AC), from a solar panel, or from your car. Times are covered in our charging guide.

Yes — most TURSAN units support solar input, a great way to run through long outages with no fuel cost. We sell matching premium N-type panels: Haitai 595W and Taekmo 650W. The YC 2400, YC 2400 Classic and YC 3600 take 2 panels in series, and our inverters take more. The YC 300–1200 range has a small solar input that does not suit full-size panels. See how many panels you need.

Yes — premium N-type panels priced per panel with a 2-year warranty: the Haitai 595W (best value, 28kg) and the Taekmo 650W bifacial (more power, all-black, better in heat). A 730W panel is coming soon. Mounting rails, PV cable and installation are not included — we can recommend an installer.

For whole-home inverter + battery setups we recommend professional installation. Contact us and we'll help arrange it — see the installation guide.

Click the account icon in the top bar and choose Create an account. You can also sign in with Google.

On the login page, click Forgot password? and we'll email you a reset link.