Returns & Refund Policy

What Qualifies for a Return?

Eligible for Return

Returned within 7 days of delivery
Unused or lightly tested (max 1–2 charge cycles); solar panels must not have been mounted or installed
Original packaging with all accessories
Valid proof of purchase & matching serial number
No physical damage, scratches, or signs of misuse

Not Eligible

Returns requested after 7 days (unless under warranty)
Units physically damaged after delivery
Tampered, opened, or disassembled units
Second-hand or unauthorised purchases

How to Initiate a Return

Four steps from request to resolution.

Step 1

Email or WhatsApp us with your order number and reason for the return.

Step 2

Get Approval

We'll review and respond within 2 business days with return instructions.

Step 3

Ship the Item

Repackage securely. Customer covers shipping unless the unit is defective.

Step 4

Inspection & Refund

We inspect within 2–3 days. Refund processes within 3–5 business days after.

Policy Details

Payment Options

We accept online payment (card/bank transfer) and Payment on Delivery within Lagos. For POD orders, inspect the unit before payment — refuse delivery if damaged or incorrect.

Refund Methods

Online payments are refunded to the original payment method. POD orders are refunded via bank transfer. Refunds take 5–10 business days to reflect. No cash refunds.

Instalment plans: you can cancel a payment plan at any time before it is fully paid and we refund what you have paid minus a 5% fee. Once a plan is complete and delivered, the normal return rules on this page apply. Full details in our Payment Plan Terms.

Defective / Damaged on Arrival

Contact us within 72 hours with your order number, description, and photo/video evidence. We'll provide a free replacement or full refund including delivery fees.

Delivery Costs for Returns

• Defective returns — NIXDIN covers cost
• Change-of-mind — customer pays
• Outside Lagos — customer pays unless defective

Exchanges

Exchanges are allowed within 7 days, subject to stock availability. Any price differences will be adjusted accordingly.

Your Statutory Rights

This policy does not affect your rights under Nigerian consumer protection laws. For warranty claims beyond the return window, see our Warranty Policy.