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TERMS

Terms & Conditions

The terms that apply when you buy a TURSAN power station from NIXDIN, whether through this website or over WhatsApp.

Last updated: 26 September 2026

1. About These Terms

These terms apply to purchases from NIXDIN TECHNOLOGIES LIMITED (RC 9435809), 22 Idoluwo Street, Lagos Island, Lagos State, Nigeria. By placing an order with us you agree to them. Please read them alongside our Shipping, Warranty and Returns policies, which form part of these terms.

2. Products & Specifications

Technical specifications are provided by the manufacturer, TURSAN. Model names such as “5kW” describe the product class; exact output, capacity and weight figures are listed on each product page. Photographs are representative and finishes may vary slightly between production batches.

3. Prices

  • All prices are in Nigerian Naira (₦) and include applicable taxes unless stated otherwise.
  • Promotional prices apply only while the promotion is running. The higher price shown alongside is our standard selling price outside a promotion.
  • We may change prices at any time, but changes will not affect an order we have already confirmed.
  • If a price is listed in obvious error, we will contact you before processing and you may cancel without charge.

4. Orders

Placing an order is an offer to buy. A contract forms only once we confirm your order by SMS, email or WhatsApp. We may decline an order where stock is unavailable, the delivery address falls outside our coverage, or we cannot verify the details provided.

5. Payment

You may pay online by card or Paystack at checkout, or choose Payment on Delivery and pay by cash or bank transfer when your order arrives. Card payments are processed by our payment provider; we never see or store your full card details. Orders of ₦300,000 or more can also be paid in instalments — 30% at checkout and the balance within 60 days, using a free NIXDIN account — under our Payment Plan Terms. Instalment orders are delivered only once paid in full. Goods remain our property until paid for in full.

6. Delivery

Delivery is free within Lagos State. Deliveries elsewhere in Nigeria are available for a fee, confirmed with you before dispatch. Delivery timescales are estimates and are set out in our Shipping Policy. Please inspect your unit before accepting delivery.

7. Warranty & Returns

Our products carry a 2-year warranty as described in our Warranty Policy. Your rights to return or cancel are set out in our Returns & Refund Policy. Nothing in these terms limits your statutory rights under Nigerian consumer law.

8. Your Account

You can create a NIXDIN account with your email or by continuing with Google. Keep your login details private — you are responsible for activity on your account. Tell us straight away if you think someone else has used it. We may suspend or close accounts used for fraud, misuse of promotions, or in breach of these terms.

9. Coupons, Promotions & Refer & Earn

  • Coupon codes have no cash value and cannot be added to an order after it has been placed. Only one code can be used per order.
  • Welcome and referral codes are for a customer’s first order only and need a minimum order value (currently ₦300,000). A first order means the first order linked to that account or email address.
  • Refer & Earn: when a friend uses your code on their first qualifying order and that order is delivered, you receive a reward coupon (currently ₦10,000). Rewards are single-use and expire 6 months after they are issued.
  • You cannot use your own referral code or refer yourself through a second account.
  • If an order is cancelled, returned or refunded, any discount or reward linked to it may be withdrawn.
  • We may change or end a promotion at any time, and may cancel codes or rewards obtained through fraud, fake accounts or misuse. Rewards issued in good faith are honoured until they expire.

10. Reviews

After delivery we may ask you to review your purchase. Reviews should be honest and based on your own experience. We never pay for positive reviews, and we do not remove genuine reviews because they are negative. Reviews posted on other platforms, such as Google, follow that platform’s own rules.

11. Safe Use of Power Equipment

Important. These are electrical products. To keep your warranty valid and to stay safe:

  • Read and follow the manufacturer's manual before use.
  • Do not exceed the rated output or connect appliances beyond the stated capacity.
  • Do not open, modify or attempt to repair the unit yourself. Servicing must be carried out by us or an approved technician.
  • Where a unit requires wiring into a property, installation must be carried out by a qualified electrician.
  • Keep units dry and ventilated, and observe the stated IP rating.

We are not liable for damage or injury caused by misuse, overloading, unauthorised repair, or installation by an unqualified person.

12. Our Liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms. We are not liable for indirect or consequential losses, such as lost business or lost income. Nothing here excludes liability for death or personal injury caused by our negligence, or for fraud. Our total liability for any order will not exceed the amount you paid for it.

13. Intellectual Property

The NIXDIN name, logo, website content and photography belong to NIXDIN TECHNOLOGIES LIMITED. TURSAN and related product marks belong to the manufacturer. You may not reproduce our content commercially without written permission.

14. Privacy

We handle personal data as described in our Privacy Policy and use cookies as described in our Cookie Policy.

15. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction over any dispute. We will always try to resolve issues with you directly first.

16. Changes & Contact

We may update these terms from time to time; the version in force is the one published when you place your order.

📧 [email protected]

💬 Chat with us on WhatsApp

📍 22 Idoluwo Street, Lagos Island, Lagos State, Nigeria