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2-Year Cover

Warranty

Every NIXDIN product is protected — here’s exactly what’s covered and for how long.

24 Months
Full warranty coverage
Free Repairs
No cost on valid claims
7–14 Days
Resolution turnaround

What's Covered

Battery failure below 70% capacity under normal use
AC/DC output port failure without physical damage
BMS malfunction (charging issues, shutdowns)
PCB, inverter, or internal electrical defects
Display or LED failure not caused by impact
Factory structural defects
Solar panels: factory defects in cells, junction box, connectors, frame or backsheet

What's Not Covered

Physical damage — drops, cracks, impact
Water or environmental damage
Heat damage or extreme temperature exposure
Electrical misuse — wrong voltage, bad panels
Unauthorised repair or tampered units
Normal wear, cosmetic damage, theft, or loss

How to Make a Claim

Four simple steps from contact to resolution.

Step 1
Contact Us
Reach out via WhatsApp or email with your order details.
Step 2
Submit Evidence
Send photos or a short video showing the issue.
Step 3
Assessment
We acknowledge your claim within 2 business hours, complete the assessment within 2 business days, and may arrange an inspection.
Step 4
Resolution
Repair, replacement, or refund — at no cost to you.

Additional Terms

Warranty Validation

Must be purchased from NIXDIN official channels with valid proof of purchase. Serial number must be intact and matching. Warranty seal must not be tampered with.

Refund Method

Online payments are refunded to the original payment method. Payment on Delivery refunds are processed via bank transfer. No cash refunds are issued.

Non-Transferable

This warranty applies only to the original purchaser and is not transferable. Proof of purchase is required for all warranty claims.

Your Rights

This warranty does not override your rights under Nigerian consumer law. NIXDIN is not liable for indirect losses including loss of income or business disruption.

Need to make a claim?

Our team typically responds within 2 business hours.

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